From the
Authors of "That's Customer Focus!"
That's
Customer Focus: Workshops
We are pleased to offer the
following five world class, highly successful
in-house workshops.
Customer-Focused Leadership
This 2-day, highly interactive program provides you with proven fundamentals for developing and
improving customer focus and service quality throughout your
organization. Experts agree that Customer Focus is a
leadership issue. If you
are serious about making Customer Focus a competitive advantage in
your organization, this program is a must.
Click here to find out
more...
Customer Focus for the
Frontline
Whether
your goal is to create customer focus, improve customer retention, create value and build
customer loyalty or enhance the delivery of service to your
customers, this program is for you.
This one or two-day program is designed specifically for all
front-line employees.
Click here to find out more...
Customer Focus for the Back
Office
Successful,
Customer-Focused Organizations share the belief that No One is more
important than the customer and that every employee has a part to
play in creating customer value. You will never get it right for the
external customer if you don't get it right internally first.
This one-day program is designed specifically for all back office or
support employees.
Click here to
find out more...
The Wow Factor
Creating a Customer-Focused
mind-set and delivering a level of service which consistently “wows”
your customers will create differentiation in today’s highly
competitive market. This kind of differentiation will lead to
greater customer loyalty and a “fan base” of customers who will brag
about how good you are to deal with. That’s got to be good for your
business!
Click here to find out
more...
Customer-Focused Communication
Effective
communication with customers is a must for anyone who wants to
dramatically improve his or her service relationships with customers
and colleagues. This workshop will help participants eliminate the
needless problems which can so easily arise from ineffective
communication.
Click
here to find out more...
