You’ve read That's Customer Focus!  and you’ve decided to take the next step and put what you now know into action.

So many things to do.

How do you keep yourself organized and stay on target?

We have the answer!

Introducing The Customer Focus! Companion.

This invaluable e-Book resource will not only help you to stay on track but it will also leverage every action you take using a proven highly structured approach. This resource is downloaded in a PDF format which is viewed using Acrobat Reader V7 or later.

The Customer Focus! Companion includes:

Specific details on how to set-up your Customer Focus team and structure team meetings to get maximum benefit.

It includes a 20 page action planning tool to help you document and translate what you learned from reading That's Customer Focus!  and create your own personal action plan for how you will become a customer-focused leader.

It also includes 14 Customer Focus team meeting activity guides with explicit instructions on how to conduct each meeting.

Meetings range from 40 minutes to 1 hour and 30 minutes.

Each meeting guide includes:

• Goals and Objectives

• Timing

• Prerequisites

• Printable Handouts

• Recommended Flip Charts

• A step-by-step guide detailing what to say and do

Each Activity has been carefully selected and designed to help you accomplish the following:

1. Develop a Team Vision

2. Establish Team Goals, Roles and Ground Rules

3. Bringing Your Service Values to Life

4. Identify Your Internal Business Partners?

5. Gather Internal Partners’ Requirements

6. Respond to Internal Partner Requirements

7. Identify Moments of Truth and Critical Customer Incidents

8. Moments of Truth and Cycles of Service

9. Identify and remove Coffee Stains

10. Develop a plan for Listening to the Voice of the Customer

11. Identify and remove Service Obstacles

12. Solve Team Problems

13. Build Recovery Strategies

14. Organize a Customer Focus EXPO

And there’s more.

We have included a Critical Actions Checklist and Planner to keep you organized.

AND

Examples and explanations of Six different problem-solving tools and techniques to help you resolve a wide variety of complex service problems.

AND

Some checklists to keep your service improvement team organized.

Bonus Item

Included in the team problem-solving module is a complete yet, simple and highly effective Model for Customer-Focus team problem-solving.

 

You don’t need to be an experienced facilitator to run these meetings. Everything you need is provided.

This exceptional resource is yours for only $29.95.

You will save countless hours as we have developed everything you need to set up and conduct those critical meetings for focusing  your staff on creating customer focus.

 

We guarantee it. If, in the next 8 weeks, you are not satisfied with this book, we’ll give you your money back. Guaranteed.

Don't wait any longer. Buy The Customer Focus! Companion  today and move one step closer to creating the Customer-Focused Organization you want.

Buy The Customer Focus!  Companion Today.

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